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date	2019-07-24
min answer › date of answer	2019-09-05
answer › answer text	%3Cp%3ESince announcing %E2%80%98one-click%E2%80%99 compensation in October 2018, the Government has introduced a requirement for new franchises to introduce simple automated Delay Repay claims systems, available via smartphones and smartcard registration, to make it easier for passengers to claim compensation when they have suffered delays.%3C/p%3E%3Cp%3E %3C/p%3E%3Cp%3EAutomated %E2%80%98one-click%E2%80%99 compensation schemes make it very quick and easy to claim compensation and have a number of advantages over automatic compensation schemes %E2%80%93 for example, the fact that passengers know they have received compensation and also that the risk of fraud is reduced, because passengers need to %E2%80%98click%E2%80%99 to confirm they were on the delayed train.%3C/p%3E
answering body	Department for Transport
registered interest	false

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1141724

registered interest

date

24/07/2019

answering body

Department for Transport

answering dept id

answering dept short name

Transport

answering dept sort name

Transport

hansard heading

Season Tickets: Compensation

house id

legislature

25259

	pref label	House of Commons

question text

To ask the Secretary of State for Transport, what assessment he has made of the potential merits of automatically awarding season ticket rail passengers with compensation in respect of a delay to their travel.

tabling member constituency

Newcastle-under-Lyme

tabling member printed

Paul Farrelly

uin

281646

answer

is ministerial correction

date of answer

09/09/2019

answer text

Since announcing ‘one-click’ compensation in October 2018, the Government has introduced a requirement for new franchises to introduce simple automated Delay Repay claims systems, available via smartphones and smartcard registration, to make it easier for passengers to claim compensation when they have suffered delays. Automated ‘one-click’ compensation schemes make it very quick and easy to claim compensation and have a number of advantages over automatic compensation schemes – for example, the fact that passengers know they have received compensation and also that the risk of fraud is reduced, because passengers need to ‘click’ to confirm they were on the delayed train.

answering member constituency

Daventry

answering member printed

Chris Heaton-Harris

question first answered

09/09/2019 11:42:12

answering member

3977

	label	Biography information for Chris Heaton-Harris

tabling member

1436

	label	Biography information for Paul Farrelly